Letting agency carries heavy admin and growing compliance obligations — AML and, since 2025, sanctions reporting. AI can help with the admin, within those rules. Here’s how in 2026. (dgm implements osFoundry as an independent partner; compliance responsibility stays with the agency.)
Where AI helps
- listing descriptions;
- tenant enquiry handling and qualification;
- viewing scheduling;
- tenant-referencing admin; and
- AML and sanctions compliance documentation (support).
AI handles the heavy admin and communication so agents focus on lettings.
The compliance angle (distinctly UK)
Letting agents face two compliance regimes:
- HMRC AML supervision — customer due diligence, record-keeping, reporting (Propertymark); and
- financial sanctions — from 14 May 2025, letting agents are “relevant firms” and must report suspected sanctions breaches to OFSI (HM Treasury).
UK GDPR applies to tenant and landlord data.
AI supports compliance — agency owns it
AI can support — organising documents, flagging items, drafting compliance records — but the agency remains responsible for AML and sanctions obligations, including OFSI reporting. Keep a human reviewing compliance decisions. AI speeds the admin, not the accountability.
Data control
Keep tenant and landlord data in the agency’s control (self-hosting or an EU region), minimise what AI processes, and avoid consumer tools for personal data — reinforced by an AI use policy.
Where osFoundry and dgm fit
dgm builds data-controlled, compliance-aware AI on osFoundry: data control (self-hosting or an EU region — it publishes US/EU/JP regions, not a UK one), bring-your-own-key, audit, and human review for compliance and significant decisions.
dgm is an independent integration partner with zero integrations so far — no agency case studies to claim. AML and sanctions responsibility stays with the agency. To scope a compliant letting-agency AI project, book a consultation with dgm. Not legal, AML or sanctions advice.