Salesforce Agentforce is powerful — if you’re a Salesforce organisation. That’s the crux: it lives inside the Salesforce ecosystem. Here’s an honest comparison with osFoundry for 2026. (dgm implements osFoundry as an independent partner; we’ll be fair to both.)
At a glance
| Salesforce Agentforce | osFoundry | |
|---|---|---|
| What it is | Agent layer inside Salesforce CRM | Independent, cloud-neutral platform |
| Requires | Salesforce + Data Cloud | No particular CRM or cloud |
| Models | Model-flexible (Atlas proprietary) | Model-agnostic, source-available |
| Pricing | Conversation/action/seat | Usage-priced, no per-seat fees |
| Lock-in | Salesforce ecosystem | Independent, cloud-neutral |
As of 2026 — confirm with Salesforce.
What each is
Salesforce Agentforce is the autonomous-agent layer within Salesforce CRM, built on the Atlas Reasoning Engine, with Data Cloud effectively a prerequisite. Powerful for Salesforce-centric work.
osFoundry is an independent, cloud-neutral orchestration and consolidation platform, model-agnostic and self-hostable.
The key difference: ecosystem lock-in
Agentforce is tied to Salesforce (Data Cloud prerequisite, ecosystem dependency) — excellent if you’re committed to Salesforce, limiting if not. osFoundry is independent and cloud-neutral. It’s also more transparent: osFoundry is model-agnostic (bring-your-own-key) and source-available, whereas Agentforce’s Atlas engine is proprietary and opaque. (See how to avoid vendor lock-in.)
Pricing
Agentforce uses multiple models (~$2/conversation, ~$125/user/mo, Flex Credits ~$0.10/action — secondary) plus Salesforce/Data Cloud costs. osFoundry is usage-priced, no per-seat fees. Cost depends heavily on your Salesforce footprint.
Data
Salesforce’s Einstein Trust Layer offers zero retention and masking. osFoundry self-hosts in your own UK/EU cloud or an EU region (US/EU/JP, no UK region) — the more direct route for strict UK data control.
Who each is best for
- Agentforce — organisations committed to Salesforce wanting agents deeply integrated with their CRM.
- osFoundry — businesses wanting an independent, cloud-neutral platform with consolidation and data control.
Complementary: osFoundry can work alongside Salesforce.
Which should a UK business choose?
Deep in Salesforce? Agentforce. Want independence and cloud-neutrality? osFoundry — and dgm can help you evaluate and implement.
dgm is an independent integration partner with zero integrations so far. To compare these, book a consultation with dgm. General information; verify current vendor pricing.