Automating the repeatable parts of your processes — with AI that understands documents and language — is where real efficiency comes from. dgm provides AI automation services for UK businesses with osFoundry. (dgm is an independent integration partner; osFoundry is a separate company’s product.)
What AI automation is
AI automation handles multi-step processes involving language, documents or judgement — beyond rule-based RPA — by understanding unstructured input and making context-based decisions. Common targets:
- enquiry triage and routing;
- document processing and data extraction;
- data routing; and
- drafting and follow-ups.
(See AI workflow automation.)
Beyond RPA
RPA automates rule-based clicks and breaks when things change. AI automation understands documents and language. They’re complementary: AI handles understanding; integrations or RPA handle acting in rigid systems. We build AI-led automation integrated properly with your systems, not fragile screen-scraping. (See AI vs RPA.)
How we approach it
- Map the workflow (automating a messy process just makes a faster mess).
- Automate the repeatable steps.
- Integrate with your systems.
- Keep humans on significant decisions.
- Measure against the manual baseline.
Humans on significant decisions
The robust pattern: AI handles the repeatable understanding and drafting; humans review or approve significant or customer-facing outputs — protecting quality and, for decisions about people, UK GDPR compliance. We design human-in-the-loop review and audit in. (See human in the loop.)
Built with data control
Data control via self-hosting or an EU region (osFoundry publishes US/EU/JP regions, not a UK one), with audit logging throughout.
Engagement and pricing
A fixed-fee assessment and roadmap, then a monthly engagement, with no per-seat fees. Scope depends on the processes — contact us for a quote.
dgm is an independent integration partner with zero integrations so far. To scope an AI automation project, book a consultation with dgm. General information; scope and pricing per project. (See also our AI workflow automation services.)